Company Overview
The company is a B2B logistics platform provider.
Job Description:
We are seeking a dedicated Customer Service Consultant. In this role, you will be responsible for training customers on how to use the company’s logistics software, ensuring they can fully utilize its features to enhance their operations. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a passion for helping others.
Key Responsibilities:
- Conduct comprehensive training sessions for new and existing customers on how to use the logistics software.
- Develop and maintain training materials, including user manuals, video tutorials, and FAQs if needed
- Provide ongoing support to customers, answering questions and resolving issues related to software usage.
- Collaborate with the development team to relay customer feedback and suggest improvements to the software.
- Track and document customer interactions, ensuring all issues are resolved in a timely manner.
- Assist in the creation of webinars and online training courses to support remote customers whenever needed
- Any other tasks required by management
Required Qualifications:
- Bachelor’s degree or diplioma in a related field (e.g., Information Technology, Logistics, Business, etc).
- Proven experience in a customer support or training role, preferably within the software or logistics industry.
- Strong technical skills with the ability to quickly learn and understand complex software systems.
- Excellent verbal and written communication skills.
- Patience and a customer-focused attitude.
- Ability to work independently and as part of a team.
- Required language(s): English, Bahasa Malaysia
- Willing to work in Kota Kemuning, Shah Alam
- Working Hours: Monday to Friday 8.30am to 5.30pm; Saturday (WFH if needed)
Interested candidates please send your resume to enquiry@carriera.com.my or call us at 017-3188539.