Company Overview
This premium car detailing company operates outlets in Shah Alam and Kuala Lumpur, serving both individual customers and luxury car brands. It offers comprehensive vehicle care with customer-friendly amenities.
Responsibilities:
- Attend to enquiries from customers by tele-conversation or walk in customers.
- Provide customers and service information.
- Sell services and products to walk in customers.
- Make follow up calls with customers and remind them that it is time for their car detailing services.
- Send SMS to customers on their balance packages.
- Prepare sales reports and related clerical duties.
- Keep records of customers.
- Inform operation supervisor of outside jobs to arrange for deployment.
- Update customers on job progress.
- Arrange appointments with customers.
- Give all relevant documents to Accounts department for processing.
- Collect payment from customer.
- Advise customer on detailing needs.
- Advise customer on delivery time.
Requirements:
- Candidates must possess at least SPM or equivalent.
- Malaysian with positive attitude and minimum 1 year of experience in receptionist or customer service roles.
- Good communication skills.
- Fast learner and a team player.
- Possess excellent customer service skills.
- Language(s): English and Bahasa Malaysia.
- Willing to work in Glenmarie, Shah Alam.
- Working Hours: Monday-Friday, 9.00am to 6.00pm; Saturday 10.00am to 7.00pm.
Interested candidates please send your resume to enquiry@carriera.com.my or call us at 017-3188539.