About the Company
The company, from humble beginnings in 1985 as a small stall in a morning market, has grown into a fresh produce importer and retailer, operating a wholesale market in Klang Valley with a diverse range of products.
Responsibilities
- Able to guide and lead the cashier department, providing direct supervision, coaching, and training to junior cashier staff.
- Oversee and manage daily cash register operations, including opening/closing of registers and performing daily cash counts.
- Able to review and reconcile daily cash transactions to ensure accuracy, accountability, and compliance with company policies.
- Attend to customer complaints and resolve issues promptly to ensure high levels of customer satisfaction.
- Ensure all checkout stations are properly staffed, clean, and running efficiently at all times.
- Manage the distribution and collection of cash floats and ensure all stations have sufficient change for operations.
- Identify and resolve cash discrepancies, voiding error receipts, and handling customer refunds or returns professionally.
- Serve as the primary point of contact for customer service escalations at the front end, ensuring a positive shopping experience.
- Collaborate with the Treasury Department and Store Management to optimize cash management and front-end workflow.
- Monitor and verify daily till reports to identify trends or areas for process improvement.
Requirements
- Minimum Diploma in Business, Accounting, or a related field (High school diploma with significant experience also considered).
- Minimum of 2-3 years of experience as a Chief Cashier or Senior Cashier, preferably in a supermarket or hypermarket environment.
- Strong knowledge of POS (Point of Sale) systems and cash handling procedures.
- Excellent numerical and analytical skills with a high level of accuracy and attention to detail.
- Proven leadership ability with a track record of motivating and developing a team.
- Ability to work in a fast-paced environment and handle high-volume transactions effectively.
- Required languages: English, Bahasa Malaysia, Mandarin (added advantage).
- Willing to work in Kawasan Industri Kampung Jaya, Sungai Buloh.
- Working Hours: 6-day workweek with rotating shifts: Morning Shift 7.30am to 4.00pm / Noon Shift 3.30pm to 12.00am.