About the Company
Since its inception in 1991, the company has been committed to producing premium quality non-woven single-use medical apparel. Its products are carefully designed to provide exceptional barrier protection, while still offering comfort and breathability in order to meet a wide variety of applications. Today, the company is well known as a leading manufacturer and exporter of non-woven medical disposables in Malaysia.
Responsibilities
- Process and manage customer orders accurately and efficiently, ensuring timely fulfilment
- Act as the primary point of contact for customers via WhatsApp, phone calls, and email for enquiries, order updates, and product information
- Build and maintain strong customer relationships through consistent follow-ups, including updates on promotions and new product launches
- Coordinate closely with internal departments (warehouse, logistics, finance, and sales team) to ensure smooth order processing and delivery
- Monitor order status and proactively update customers on any delays or changes
- Handle customer feedback and complaints in a timely and professional manner, ensuring proper resolution and escalation when required
- Maintain accurate records of customer interactions, orders, and transactions
- Support the Sales Team in preparing quotations, proposals, and relevant documentation
- Assist in tracking sales data and preparing basic reports to support sales performance monitoring
- Stay up to date with product knowledge, pricing, and ongoing promotions to communicate effectively with customers
- Provide occasional on-ground support during events, trade shows, or customer engagement activities (approximately 2-3 times per year)
Requirements
- Minimum Bachelor's Degree in Business, Marketing, or related field
- Fresh graduates are encouraged to apply
- Candidates with a Diploma and at least 5 years of relevant working experience are also encouraged to apply
- Prior experience in sales coordination, customer service, or administrative roles is an added advantage
- Outgoing personality with strong interpersonal and customer relationship skills
- Proactive, solution-oriented, and hands-on in resolving customer issues
- Proficient in Microsoft Office applications
- Working Hours: Monday to Friday, 8:30am to 5:30pm
- Languages: English, Bahasa Malaysia, Chinese (written and spoken)
- Willing to work at Taman Klang Jaya, Klang, Selangor