About the Company
The company is an established international freight forwarder in Malaysia, connecting businesses to the world since 2003. Backed by a strong global agent network, it provides sea freight (FCL, LCL and consolidation), air freight, domestic road transport, CFS warehousing and transloading services.
Responsibilities
- Lead and supervise the full customs clearance process for import and export shipments.
- Ensure accurate HS/HTS code classification, tariff application, and duty/tax calculations.
- Review all customs declarations (K1, K2, K8, K9, K4, etc.).
- Handle clearance with Customs, MAQIS, SIRIM, MITI, KKM, CIDB, and other authorities as required.
- Handle ZB submission in uCustoms, including verification of supporting documents, exemption requests, and approval follow-up.
- Ensure compliance with INCOTERMS, import/export licensing requirements, exemptions, and permits.
- Maintain updated knowledge of customs regulations, tariff changes, and new government policies.
- Manage daily operations for air, sea, road, cross-border, FCL/LCL, and break-bulk shipments.
- Arrange carrier bookings, freight negotiations, and coordination with shipping lines, airlines, and transporters.
- Monitor shipment movement and ensure timely delivery and collection.
- Oversee preparation of shipping documents: BL, AWB, invoice, packing list, COO, insurance, etc.
- Review import/export documentation for accuracy and regulatory compliance.
- Manage uCustoms / MyTradeNet declaration submissions.
- Maintain precise records for audits (Customs, internal, statutory, ISO).
- Coordinate manifest submission and post-declaration amendments when required.
- Serve as the primary liaison with customers for customs inquiries, shipment updates, and problem resolution.
- Provide customers with guidance on HS code classification, duty estimates, and compliance requirements.
- Maintain strong relationships with carriers, port operators, and government agencies.
- Lead, train, and supervise customs officers, declaration staff, and forwarding executives.
- Assign duties, monitor performance, and ensure high service quality.
- Develop SOPs for customs clearance and forwarding operations.
- Negotiate freight rates and clearance charges to optimize profit margin.
- Validate supplier invoices and ensure cost accuracy.
- Track department KPIs, timelines, clearance speed, and compliance accuracy.
Requirements
- SPM & Above.
- Minimum 5 years' experience in freight forwarding with hands-on customs clearance & declaration.
- HS/HTS code classification.
- uCustoms / ZB submission.
- Duty/tax structure.
- Import/export permits & regulatory procedures.
- Familiar with FCL, LCL, Airfreight, Cross-border, and DG cargo handling.
- Good analytical, leadership, and communication skills.
- Ability to work under pressure and meet tight timelines.
- Languages: English, Bahasa Malaysia.
- Working Hours: Monday to Friday, 9.00am to 5.00pm; Saturday, 9.00am to 1.00pm.
- Willing to work in Bandar Puteri Klang, Selangor.