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Customer Service Executive (Freight)

Location
Bandar Bukit Tinggi, Klang
Job Type
Full time
Experience
2–3 years

About the Company

The company is a Singapore based company, offering a one-stop total logistics solutions.

Its expertise includes - Airfreight & Sea freight (Import & Export), Transhipment Cargoes, Consolidation Services, Custom Brokerage, Warehouse, Distribution & Packing Services, Projects & Exhibition Cargoes, Cargo Insurance and Warehousing.

Responsibilities

  • Coordinate import and export logistics operations
  • Ensure compliance with international trade regulations and documentation
  • Address customer inquiries (local/overseas) and provide solutions in a timely manner
  • Liaise with airlines, carriers, and vendors
  • Prepare and review shipping documentation such as invoices, bills of lading, and packing lists
  • Track and trace shipments to ensure timely delivery
  • Resolve any potential issues related to delays, damages, or freight charges
  • Maintain accurate records of all logistics transactions
  • Provide regular updates to clients on shipment status

Requirements

  • Minimum SPM qualification
  • Open to both experienced candidates (2-3 years in logistics/supply chain) and fresh graduates with a proactive personality
  • Knowledge of international trade regulations and shipping documentation is highly preferred
  • Excellent communication and interpersonal skills to manage local and overseas inquiries
  • Strong organizational skills with the ability to multitask and manage time effectively
  • Languages: English, Bahasa Malaysia; Mandarin (added advantage)
  • Willing to work in Bandar Bukit Tinggi, Klang
  • Working Hours: Monday - Friday (8.30am - 5.30pm), Alternate Saturday (8.30am - 1.00pm)