Managing Poor Performance & Discipline

An organization depends on its people to work together in order to meet its objectives. The performance of an individual is dependent on many factors. Further, there will be disagreements, friction and conflict between the organizational members or with the organization which will inevitably affect their performance adversely, and consequently that of the organization. It is essential that such undesirable situations are addressed swiftly and dealt with justifiably. This is because such situations involve people, their jobs and livelihood, which the present-day social standards require employers to guard the security of their tenure. This two-day course is designed to equip front line managers with the awareness of the principles of managing performance at work within the framework of the rights of employees under the labour and industrial relations laws of Malaysia. Objectives By the completion of this 2-days course, participants will: - • Have a clear understanding of the factors affecting performance of an individual and an organization vis-à-vis the duties of a line manager in charge of people at work • Understand the rights of employees granted by the Employment Act 1955 and the Industrial Relations Act 1967 • Gain insight into the standards and norms of industrial relations practice and employee relations set by the courts of Malaysia • Be informed of the consequences of wrongful handling of problematic employees and the consequences to management • Learn the basic techniques, process and procedures for handling a problematic employee or the employee with problems at the workplace • Work effectively with the HR dept within the disciplinary procedure to handle employee grievance, performance and common disciplinary issues that arise • Understand the basics of principles of natural justice, what is a domestic inquiry and corrective action Pre-Requisites • Stable Internet Connection • Webcam and Earphones Course Content Module 1: Employee Relations in Malaysia • Performance Management and the Organization • Employees role in attaining objectives • Recruitment & Selection and the factors impacting employee efficiency & effectiveness, fair rewards and appraisals • The Line Manager’s role in managing performance • The risks to management because of wrongful handling of problematic employees Module 2: The Laws on Employee Rights and Relations • Roles of the EA1955 and IR Act 1967 • Code of Conduct for Industrial Harmony • The contract of service, understanding the written and unwritten obligations of an employee • Discipline under Section 14 of EA1955 and relevant provisions of IR Act • Disciplinary Management vs Preventive Disciplinary Approach and the Grievance Procedure • The complementing roles to be played between HRD and operational heads • Common minor workplace behavior issues, principles of managing them and case studies and discussions • Major workplace issues Module 3: Disciplinary Procedures and instruments • Disciplinary Letters • Show Cause Letter • Charge Sheet and Notice of Inquiry Module 4: Disciplinary Punishments & Dismissal • Types of Punishments • Direct Punishment and Indirect Punishment Module 5: Grievance Management & Problem De-Escalation • What is Grievance • Grievance Procedure Module 6: Performance Management Issues with Case Study & Discussion • Managing the Probationer • Managing Poor Performer • Performance Appraisal, Performance Review Process • Performance Improvement Plan (PIP) Module 7: Managing Employees with Medical Conditions • Prolonged Illness, Excessive Leave and Incapacity • Frustration of Contract and Boarding Out Module 8: Special Workplace Issues • Discrimination and Impartiality • Sexual Harassment & Bullying • Conflict of Interest and Disloyalty Module 9: The Domestic Inquiry • Why and When Necessary or Unnecessary • The DI Panel and Roles of Members • Do’s and Don’ts in a DI Proceeding When & Where 12 & 13 Aug 2026 (Wed & Thurs); 9.00 am to 5.00 pm Remote Online Training - Zoom Who Should Attend This course is intended for anyone who manages other people at work, such as managers, executives and supervisors from operations as well as the fresh HR person Training Investment RM 1,500 per participant (inclusive of Service Tax, Online Course Materials, E-Certificate of Attendance) 🔥Group Promo: Save 15% Register min. 3 pax for RM 1,275 per pax (Normal Rate: RM 1,500) HRD Corp Claimable (SBL-Khas) Trainer’s Profile Dr. Chan Wang Tak Current: • Author of “400 Q&A on the Practice of Malaysian Labour Laws” • Recognized Pakar Industry Negara by JPK Malaysia • HR Consultant for MNCs, GLCs, SMEs • Elected Council Member of Malaysian Inst of Human Resource Management • Lecturer for Certified HR Manager training program • HRDF certified trainer for HR Management and other soft skills courses • Trains in 3 languages • Certified RPL assessor Formerly: • Industrial Court Panel Member • Group HR Manager of public listed company • HR Manager of semiconductor company • Guest lecturer at pvt university Experience: • Represent client at labour court • Develop salary structure, perform salary review for clients • Conduct TNA and HR Audit • Review, revise HR polices and contract of service, write HR policy manual & employee handbook • Reorganizing and re-training HR Dept for client • Set up training department for client on turnkey handover basis. • Negotiate collective agreement